The Return

I took some time off work for school vacation, and so that I could see my family. I am now all rested up and back to daily grind. I have lots of stories to tell, starting with this one:

It’s a nice slow Sunday. I’m working bar, and my co-worker, Little K is ringing customers up. I’m able to make the drinks quickly and efficiently, while still carrying on a pleasant banter with some of my favorite visitors. Customers are generally pleasant. This woman was Sunday’s exception.

Middle-aged bitchy woman to co-worker: ” I’ll have a short chocolate milk for myself, and a tall decaf latte.”

Tiny K to me: ” So, that’s just a short hot chocolate, right?”

Me to to Little K: “Yes.” (I start to make the drink.)

Middle-aged bitchy woman: “No! It’s a short chocolate milk! I order it all the time, I don’t get what your problem is!”

Me to woman: ” I understand, what you want, she,” I motioned towards Little K, “– K was just asking me how to enter the transaction into our system. We don’t have a chocolate milk —”

Woman: (cutting me off) “You do! It’s right up there!” She points her index finger at the sign above the register.

Me: ” I was going to say that while we do have it on the menu, we don’t have a button for it in our ringing system. I can make the drink you want.” At this point my face is hot, I’m stewing, and Little K is pursing her lips — probably to prevent an onslaught of vulgarities aimed at the woman.

The woman sighs, and proceeds to pay. I hand off her ever-so-controversial iced hot chocolate/chocolate milk, and I add the just finished steamed milk to the tall cup with the decaf espresso shot. I hand that off.

Woman to me: “Now you’re SURE that it’s decaf, because if it’s not I’ll have to come back.”

Me: “Yes, it’s decaf. Have a nice day!” *forced smile*

God lady, really!? I mean really? Is it truly necessary to be THAT grouchy on a Sunday morning?

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Raggedy Ann I am

Today I was assigned to be a slider/runner/rag doll, meaning it’s my job to ‘slide’ wherever I’m needed on the floor. Basically I assist everyone else with their assigned tasks. Sounds easy, right? Guess again…

The barista on bar needs milk? Got it. Ice/syrup/mocha? Got it. She needs her pitchers cleaned? On it. The pastry case needs fixing? Done. The line needs expediting? Sure. We need a second person on register? Fine. Trashes need changing/dishes, a washing? Got it. Good. Done.

I think you get the gist. This is me:

Raggedy Ann

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Filed under One of THOSE days..., Rants

Ingenious!

On Monday I talked about one of my many tip-jar pet peeves. When I was scouring the internet for images to include in my post, I came across this post by fellow blogger, Cara Mandart. She talks about visiting a local Starbucks and seeing this on the counter:

'Cast-your-vote Tip-Jars'

 

 

 

 

 

 

 

 

When I saw these ‘cast-your-vote tip-jars’ I instantly thought about bringing it up at my store as a fun way to generate more tips. I was talking to a friend (you know who you are 😉 ), about this and he told me that this is exactly the kind of thing that makes him less likely to tip, in other words this is a possible customer pet peeve. What do you guys think? Do clever ideas like this encourage you to tip, or make you feel tricked into tipping? Personally, things like this make me smile – and if you make me smile, you deserve my tip. 🙂
 

EDIT:
I tried Andy’s idea today in the store: the Bah-Humbug vs. Merry X-mas jars. And my customer’s loved it. I’m going to have to come up with a few more Holiday-themed vote-jars!

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Filed under Love It!

Keep your grubby paws out of my tip jar!

No, you may not borrow money from the tip jar. Tip jars are for tipping. Other customers, who have decided our service was exemplary enough, left us their change, or an additional tip. We EARNED that money.When I was interviewed for my position, the tips were management’s major selling point. The extra money was a large part of why I took the job when I was called back in for a follow-up interview. It just blows my mind that people think that money is there to supplement their payment. If you didn’t have enough money to pay for your $6 quad venti, one-pump vanilla, soy/eggnog super-complicated latte – why are you here?

I don’t mind lending out tips to regulars who I’ve built a repertoire with. I know they’ll be back, and more importantly I know they’ll tip me. If you’re impatient and rude, why should I go above and beyond what my job requires of me?

Tip jars are for tipping!

 

Sometimes it’s so ridiculous, it’s funny:

I’m ringing up what seems like an endless abyss (redundant much?) of people, when I see a homeless man approach the counter from the side. Now I’m taking a couple’s order when he holds up one of our chocolate bars:

Homeless man: “How much is this?” he barks.

Me: “It’s a 1.95 before tax.”

I turn back to the couple and continue entering their order.

Homeless man:”Will this cover it?”he asks.

Now at this point he’s holding the crumpled-up money right over the tip jar.

Me: “Did you take that money from our tip jar?”

The couple nod, and the homeless man answers matter-of-factly, “Yes.”

Me: “You can’t pay with that sir, those are our tips. You need to put that back.”

Homeless man: (Pockets the money, mumbles incoherently, and walks away.)

Absolutely unfucking-believable. 😛

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Filed under Rants

My store…

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Filed under About Me

Hello World!

This is my first foray into the world of public blogging, so I’ll make my first attempt quick and easy, like ripping off a band-aid. Here goes:

About a year and half ago I started working for an evil empire/coffee chain. THE evil coffee chain. You see these stores everywhere, sometimes right across from each other. You guessed it – Starbucks. For the most part I love my job. I love the hours, however crazy they may seem to anyone else. I love being able to start out someone’s day just right. More than anything else, I love that my boyfriend likes it when I come home smelling like coffee beans and the subsequent showering of kisses.

When I first started out at my store I had only worked odd jobs, not many of which required the level of human contact that my job currently requires. So why did I enter customer service? No idea! I haven’t clue what I was thinking! After the joy of a new job subsided, I was faced with the frustrations of dealing with unruly and unkind customers. Granted, not many of my customers can be described this way — but the one’s that do behave poorly, leave lasting impressions. The purpose of this blog, inspired by the tales of other bloggers before me, is for it to be an outlet for my frustrations, and possibly for the entertainment of anyone else out there who might be reading. I welcome you to laugh, to cry, to pull at your hair, and to share your experiences.

More to come…

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Filed under About Me